Shipping & Returns

Thank you for shopping with Moka Queenz Apparel! Each order is prepared with care. Please review the information below before placing your order.

Order Processing

Most Moka Queenz products are made or prepared after an order is placed. Orders are typically processed and shipped within 3–5 business days.

Business days do not include weekends or federal holidays. During holidays, product launches, sales, or periods of high order volume, processing may take slightly longer. We will notify you if an unexpected delay affects your order.

U.S. Shipping

We currently ship within the United States only. International shipping is not available at this time.

Orders are shipped using USPS or another trusted shipping carrier. Delivery generally takes 3–7 business days after the order has shipped, depending on the destination and carrier conditions.

Shipping estimates are not guaranteed and do not include order-processing time.

Free Shipping

Free standard U.S. shipping is available on qualifying orders of $75 or more, after discounts and before taxes.

Tracking Your Order

You will receive a shipping-confirmation email containing tracking information once your order has been shipped. Please allow up to 48 hours for the carrier to update the tracking status.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at customerservice@mokaqueenz.com. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Orders returned because of an incorrect or incomplete address may require an additional shipping fee before they can be resent.

Delayed, Missing, or Stolen Packages

Once an order is accepted by the shipping carrier, delivery times may be affected by weather, service interruptions, holidays, or other circumstances outside our control.

If tracking shows no movement for several business days or your package appears to be missing, please contact the shipping carrier first and then email us at customerservice@mokaqueenz.com. We will do our best to help you locate the package or begin the appropriate carrier-claim process.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building’s mailroom, and the local carrier office. Moka Queenz cannot automatically refund or replace packages confirmed as delivered, but we will assist you in reviewing the situation.

Returns

We want you to feel confident about your purchase. Eligible unworn, unwashed, and unused items may be returned for store credit within 14 days of delivery.

To qualify for a return:

  • The item must be unworn, unwashed, and unused.

  • The item must be free of stains, odors, makeup, pet hair, and signs of wear.

  • Any original tags or packaging must be included when applicable.

  • You must contact us before mailing the item.

  • The return must be postmarked within 14 days of delivery.

To request a return, email customerservice@mokaqueenz.com with your name, order number, item being returned, and reason for the return.

Returns sent without prior authorization may not be accepted.

Store Credit

Approved returns will receive store credit for the purchase price of the returned merchandise. Original shipping charges and return-shipping costs are not refundable.

Store credit will be issued after the returned item has been received and inspected.

Exchanges

Because many Moka Queenz items are prepared after an order is placed, direct exchanges are not guaranteed.

If you need a different size or style, contact us within 14 days of delivery. If the item qualifies for return, we may issue store credit that can be used to place a new order.

Please review the product description and size guide carefully before ordering. Contact us if you need help selecting a size.

Nonreturnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or we made an error:

  • Personalized or custom-made products

  • Gift boxes

  • Drinkware

  • Clearance or final-sale merchandise

  • Worn, washed, used, or damaged items

  • Items returned outside the 14-day return period

  • Gift cards

Cancellations and Order Changes

Because production may begin shortly after an order is placed, cancellations and changes are not guaranteed.

Contact us as soon as possible at customerservice@mokaqueenz.com. If production has not started, we will do our best to accommodate your request. Once an order has entered production or shipped, it cannot be canceled.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within three days of delivery at customerservice@mokaqueenz.com. Include your order number and clear photographs of the item, packaging, and shipping label.

If Moka Queenz made an error or the product arrived damaged, we will work with you to provide an appropriate replacement or resolution at no additional cost.

Return Shipping

Customers are responsible for return-shipping costs unless the item was damaged, defective, or incorrect due to an error by Moka Queenz.

We strongly recommend using a trackable shipping method. Moka Queenz is not responsible for return packages that are lost or damaged before reaching us.

Do not mail a return until you have contacted us and received return instructions.

Contact Us

Questions about shipping or returns can be sent to:

Moka Queenz Apparel
Email: customerservice@mokaqueenz.com

We appreciate your business and the opportunity to create something meaningful for you.